
The Coffee Bean & Tea Leaf
Good coffee and a calm workspace draw regulars, but service reliability swings wildly. Staff like Ammar and Eiman earn individual praise for warmth and effort, yet management appears stretched during busy periods. Peak-hour waits exceed 30 minutes with one person juggling orders, drinks, and tables; some staff reportedly switch off fans or turn cold when customers sit without ordering immediately. Food quality (especially bagels) and service consistency during crowded times remain pain points.

