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The Coffee Bean & Tea Leaf

Updated 2026-07-05 · 2,533 reviewed · 419 listed · Scored from 106 Google reviews · How we rank ›

3.7(106) 61 composite score See reviews on Google ✓ Verified moderate
Specialty CoffeeStudy & Work-Friendly Cafes (WiFi/Laptop)Brunch & All-Day Dining CafesAesthetic / Instagrammable CafesPet-Friendly CafesHalal / Muslim-Friendly Cafes
The Coffee Bean & Tea Leaf
Price
moderate
Services
Specialty Coffee, Study & Work-Friendly Cafes (WiFi/Laptop), Brunch & All-Day Dining Cafes
Reviews
106

What recent reviews say

Good coffee and a calm workspace draw regulars, but service reliability swings wildly. Staff like Ammar and Eiman earn individual praise for warmth and effort, yet management appears stretched during busy periods. Peak-hour waits exceed 30 minutes with one person juggling orders, drinks, and tables; some staff reportedly switch off fans or turn cold when customers sit without ordering immediately. Food quality (especially bagels) and service consistency during crowded times remain pain points.

Recent shift: No clear upward or downward trend in recent reviews. Service quality and staff morale appear dependent on scheduling and crowd levels rather than structural improvement or decline.

Praised for
  • friendly and helpful staff (named staff: Ammar, Eiman)
  • good coffee quality
  • comfortable and spacious setting for work or hanging out
Watch-outs
  • understaffing during peak hours leading to long waits
  • inconsistent staff attitude and rudeness to customers not actively ordering
  • poor service organisation and queue management
  • bagel quality and lack of spreader tools
good-coffee-qualitycozy-ambiancefriendly-staffslow-servicenoisy-crowdedinconsistent-quality
Best for: Solo workers and small groups seeking a calm daytime cafe, outside peak weekend hours.
Think twice if: Avoid Saturday afternoons and busy periods; service becomes slow and staff attitude can turn dismissive when outlets are crowded or understaffed.

Strengths

  • named baristas known for customer service (Ammar, Eiman)
  • consistently praised coffee taste
  • spacious, calm environment suitable for work and meetings

Worth knowing

  • Barista Ammar is noted as supervisor and receives repeated praise for helpfulness
  • Cashier Eiman praised for politeness and customer rapport
  • One-person service teams reported during peak Saturday afternoons
  • Fans switched off to discourage lingering without purchases

What reviews say by service

Specialty Coffee
Coffee taste praised consistently; ice-blended variants specifically highlighted as delicious.
Study & Work-Friendly Cafes (WiFi/Laptop)
Spacious and comfortable for long work sessions, but staff may discourage sitting without active purchasing.
Brunch & All-Day Dining Cafes
Toast praised, but bagels criticised for quality and lack of spreader tools; inconsistent food execution.
Aesthetic / Instagrammable Cafes
Calm, comfortable vibe and spacious layout appeal to customers seeking a pleasant environment.

How it compares

  • Rated 3.7 against a 4.35 average across the 389 study & work-friendly cafes (wifi/laptop) businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

How we scored this

How We Rank
Star rating 22
Review volume 88
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
57
4
13
3
9
2
3
1
24

Common questions

Is it good for working long hours?
Yes, reviewers praise the spacious, calm environment for completing work and assignments. However, avoid peak times (Saturday afternoons reported especially bad) when understaffing causes delays and staff become less welcoming.
How long are wait times?
Off-peak visits are smooth, but one recent reviewer waited over 30 minutes for a single drink on a Saturday afternoon when only one staff member was working.

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Last updated 2026-07-05